Skip to content
TBESBY
Language: EN

Privacy Policy

How TBES Company Limited handles personal data on tbesby.com.

Last updated: 10 November 2026

This policy explains how TBES COMPANY LIMITED (“TBES”, “we”) collects and uses personal data when you visit tbesby.com, the website of TBESBY, our brewer’s yeast brand, or contact us through it. We sell to businesses, so most of the data we handle is business contact information.

Who we are

TBES COMPANY LIMITED, enterprise code 0313622714, 2nd Floor, 81 Cach Mang Thang 8 Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam, is responsible for the personal data described in this policy. You can reach us at tbesby@tbes.vn or +84 932 072 978.

What we collect

  • Quote, sample and MSDS requests. When you use the contact form we receive your name, work email, company, the type of request and anything you write in the message, together with the page that brought you to the form.
  • Formulation Kit requests. When you ask for the Brewer’s Yeast Formulation Kit we receive the details you enter so we can email the kit to you. We do not add you to a newsletter unless you ask.
  • Email, phone and WhatsApp. If you write to us or call us, we receive your contact details and what you send.
  • Website analytics. Where allowed, Google Analytics records the pages you visit, how you arrived, your device and browser type and your approximate location. It uses _ga cookies.
  • Usage analytics. Where allowed, Microsoft Clarity records how pages are used, such as clicks, scrolling and mouse movement, so we can see where the site is hard to use. Clarity masks text typed into forms and other sensitive content by default. It uses _clck and _clsk cookies.
  • Technical data. Our hosting and security providers process your IP address, browser type and request logs to deliver the site and protect it against misuse.

We do not ask for sensitive personal data, and this website is not directed at children.

Cookies and your choice

Visitors in the European Economic Area, the United Kingdom and Switzerland see a cookie banner, and analytics cookies stay off until they accept. Elsewhere analytics is on unless you reject it. You can change your choice at any time through “Cookie settings” in the footer. If you reject, we delete the analytics cookies already set. Your choice is saved in your browser so we do not ask again. We do not use advertising cookies on this website.

Why we use your data

  • To answer you and work with you. Replying to enquiries, sending specifications, samples and quotes, and managing the business relationship. The basis is our legitimate interest in running our business, or steps you ask us to take before a contract.
  • To improve the website. Google Analytics and Microsoft Clarity, on the basis of your consent where the law requires it, and otherwise our legitimate interest in understanding how the site is used.
  • To run and secure the website. Our legitimate interest in keeping the site available and safe.
  • To meet legal duties. Keeping records required by tax, accounting and other laws.

We do not sell personal data, and we do not use it to make automated decisions that have legal or similarly significant effects on you.

Who receives it

  • Our sales and export team, and other TBES Group companies when they help handle your request.
  • Service providers that work for us: Vercel (hosting), Cloudflare (content delivery and security), Sanity (content management, where form submissions are stored), Google (Analytics and Tag Manager), Microsoft (Clarity) and our email provider.
  • WhatsApp, if you choose to contact us there.
  • Courier and logistics partners, when we ship a sample or an order to you.
  • Public authorities, where the law requires it.

International transfers

We are based in Vietnam, and our service providers may process data in other countries, including the United States. Where the law requires it, these transfers rely on safeguards offered by the providers, such as standard contractual clauses.

How long we keep it

  • Enquiries and correspondence: for as long as we need them to handle your request and the business relationship, and for as long as tax, accounting and other laws require.
  • Google Analytics: no more than 14 months. _ga cookies last up to two years.
  • Microsoft Clarity: session recordings are generally kept for 30 days and aggregated reports for up to about 13 months. The _clck cookie lasts up to one year and _clsk one day.
  • Your cookie choice: until you change it or clear your browser storage.

Your rights

Depending on where you are, including under Vietnam’s personal data protection law, the GDPR and the UK GDPR, you can ask to access, correct or delete your personal data, restrict or object to its use, receive a copy in a portable format, and withdraw consent at any time. Withdrawing consent does not affect processing that took place before. To make a request, email tbesby@tbes.vn. We reply within one month. You can also complain to the data protection authority where you live or work.

Security

We use reasonable technical and organisational measures to protect personal data, including encrypted connections and access limited to staff who need it. No method of transmission or storage is completely secure.

Changes to this policy

We may update this policy from time to time. The date at the top shows the current version.

Contact

TBES COMPANY LIMITED, 2nd Floor, 81 Cach Mang Thang 8 Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam. Email tbesby@tbes.vn. Phone and WhatsApp +84 932 072 978.